Privacy policy.

Stratum 5 operates this website and is responsible for the personal information processed through it. Privacy and POPIA enquiries may be sent to info@stratum5.co.za, or directed to Stratum 5 at 476 Farm Frishgwaagd, House 3 Hansfontein, Tzaneen, 0860, South Africa. Telephone: 083 446 5014.

Depending on how you use the website, we may collect your name, email address, telephone number, billing and delivery details, account information, order and transaction records, enquiry content, product-guidance information you choose to provide, and technical information such as browser, device, IP address, cookie identifiers and website activity.

We collect information when you place an order, create or use an account, contact us, request product guidance, submit a professional or stockist enquiry, subscribe to communications, or otherwise interact with the website. Certain technical information may be collected automatically through cookies and similar technologies.

We process personal information to provide and deliver products, administer accounts and orders, process payments, communicate about purchases, respond to enquiries, provide requested product guidance, manage professional or stockist enquiries, improve and secure the website, prevent fraud or misuse, maintain business and transaction records, comply with legal and tax obligations, and send direct marketing where permitted by law.

Payments are processed through payment service providers used at checkout. Stratum 5 does not need to store your full payment-card details where those details are processed directly by the payment provider. Payment providers process information under their own security and privacy practices.

We may share personal information only where reasonably necessary with service providers that support our website, ecommerce, payment processing, hosting, email, customer communication, delivery or fulfilment, accounting, professional advice, security and related business functions. We may also disclose information where required by law, a regulator, court order or lawful request.

Some technology or service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that the transfer and processing are subject to appropriate safeguards as required by POPIA.

The website may use essential cookies required for functions such as shopping-cart, account and checkout features, as well as other cookies or similar technologies used for performance, analytics or communications where enabled. You can manage non-essential cookies through the choices made available on the website or through your browser settings. See our Cookie Policy for more information.

Where we send electronic direct marketing, we will do so in accordance with POPIA. You may withdraw consent or opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us at info@stratum5.co.za. Opting out of marketing does not prevent us from sending necessary service or order communications.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain transaction and business records, resolve disputes, enforce agreements, or comply with legal, tax, accounting and regulatory requirements. Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, interference, alteration or disclosure. No online service can guarantee absolute security, but we review safeguards appropriate to the nature of the information and the risks involved.

If we become aware of a security compromise involving personal information, we will assess the incident and take the steps required by applicable law, which may include notifying affected individuals and the Information Regulator where required.

Subject to applicable law, you may request confirmation of whether we hold personal information about you, request access to it, ask us to correct or update inaccurate information, object to certain processing, request deletion or destruction where permitted, withdraw consent where processing is based on consent, and object to or opt out of direct marketing. We may need to verify your identity before acting on a request.

This website is intended for adults. We do not knowingly collect personal information from children without the consent of a competent person where such consent is required by law.

If you believe your personal information has been processed unlawfully, please contact us first at info@stratum5.co.za so that we can investigate. You also have the right to lodge a complaint with the Information Regulator (South Africa).

We may update this policy from time to time to reflect changes to the website, our services, legal requirements or privacy practices. The latest version will be published on this page with an updated effective date.

Privacy and POPIA enquiries: info@stratum5.co.za · 083 446 5014 · 476 Farm Frishgwaagd, House 3 Hansfontein, Tzaneen, 0860, South Africa.