Customer care
Shipping & returns.
Clear delivery guidance and order support information for Stratum 5 customers.
Stratum 5 delivers countrywide within South Africa.
A fixed shipping fee of R130 applies to deliveries within South Africa.
Orders are generally delivered within 5–7 days. This is an estimated delivery period rather than a guaranteed delivery date, and delays may occasionally occur due to courier or destination factors.
Stratum 5 does not accept returns or exchanges for change of mind. For hygiene and product-safety reasons, skincare products cannot be returned once supplied. This does not limit any rights you may have under applicable South African consumer law in relation to defective, damaged or incorrectly supplied goods.
If your order arrives damaged, appears defective, or you receive the incorrect item, contact Stratum 5 as soon as possible with your order reference and clear details of the issue so that the matter can be assessed.
Refunds are not offered for change-of-mind purchases. Where a refund, replacement or other remedy is required under applicable consumer law for a defective, damaged or incorrectly supplied product, Stratum 5 will assess the matter and provide the appropriate remedy.
Need help with an order?
Send the team your order reference and the email address used at checkout.
Contact Stratum 5