Customer care
Clear answers, without the noise.
Routine guidance, order support and practical information for choosing and using Stratum 5 with more confidence.
Frequently asked questions.
The page stays intentionally concise. Product-specific directions belong on the relevant product page.
Where should I start if I am new to Stratum 5?
Start with your main skin priority, then use the Routine Guide to place cleansing, treatment and hydration steps in the correct order. If you are unsure, use Product Guidance rather than adding multiple unfamiliar treatment steps at once.
How do I know whether a product is for morning or evening?
The Routine Guide labels each formula by AM, PM or selected use. Product pages repeat that placement so you do not need to decode the range from product names alone.
Can I ask for help choosing products?
Yes. The Product Guidance form is designed for routine and product-selection questions. It is not a medical diagnosis service.
Where can I find ingredients and warnings?
Use the individual product page and product packaging for current ingredients, directions and product-specific precautions.
I have an order question. What should I do?
Use the Contact page and choose General Contact, or email info@stratum5.co.za with your order reference and the email address used at checkout.
I am a skincare professional or stockist. Where should I enquire?
Use the Professional page so your enquiry is separated from consumer product guidance and includes your business or practice details.
Still not sure which formula belongs in your routine?
Send a product guidance enquiry with your main skin priority and current routine.
Ask for product guidance